Once again I find myself on a train on the way back from
This particular coach is sweltering and the air conditioning is
definitely on the blink. That is quite unusual for Virgin Trains
these days and I expect better. That leads me to think about
expectations and in particular low expectations.
As you know I like my football and I do follow the National
Team, England that is. In-fact, apart from one notable acception
all my friends do as well. There is something strangely masochistic
about building my expectations up at the beginning of a major
tournament only to have them dashed on the rocks of despair in a
torrent of lethargy and the waves of hopelessness. But Euros 2012
is different. I had no expectations before we started .A new
manager and a decimated squad meant we had no chance.
I had the same feeling when I realised that the best option for
telephone and broadband at the new office was BT. My experience of
BT over the years has been great people, shocking systems. They
seem have a great workforce that spends all day banging thier heads
against a brick wall trying to please customers, whilst the company
continually undermines them. I'm told that if you are customer of
an independent Network like Virgin or Kingston Communications
everything's rosy but if your connection is managed by Open-reach
it is a real lottery. I have to admit my private line at home
failed last year and they had a new one installed within 10 days of
the fault being identified. Even though the block paving has sunk a
bit now, I didn't think that was bad going but for a business to
have to wait 8 weeks to get a telephone connection, especially when
BT is winning the business back, is just ridiculous. Oh, and I have
to wait another 5 days for the broadband. I'd love to move into our
new facility that I'm paying for, but I can't. If Mr. Cameron wants
to know what's holding British Industry up he should ask BT.
Apparently all the engineers are busy because we have had a lot of
rain ! Sounds a bit like wet leaves and the wrong kind of snow.
Back to England. BT have adequately proven that my low
expectations for them were right so could England prove me wrong ?
NO but You've had a good start !